Course Objectives

To provide delegates with the necessary skills to increase your contribution your manager’s performance and your management team. Managing your time more effectively and help others to do so. Motivating yourself and others in times of change. Asserting you and becoming more influential at work


Who Should Attend?

Those who work in administrative roles who wish to enhance their skills so they can contribute more to their organisation and take responsibility for their own careers


Prerequisite Courses

None


Course Overview

• Self-management and personal effectiveness
• Characteristics of effectiveness and high performance
• Managing your behaviour and emotions
• Planning and prioritising to achieve goals at work and home
• Developing coping mechanisms to thrive and succeed through change
• Learning from experience
• Personal power skills; behaviour, voice and appearance
• Think before you speak to get what you want
• Handling conflict
• Negotiating skills
• Receiving and giving criticism constructively
• Setting goals and strategies
• Identifying strengths, weaknesses, opportunities and threats
• Increasing your visibility
• Enlisting your manager’s support



Course Materials

Notes, hand outs and exercise materials