Course Objectives

The Art of Business Process Management, Improvement, Modelling & Analysis is the latest approach to Continuous Process Improvement (CPI). It is an essential component of the most successful companies. Whether local, regional, national or multi-national, the best practices followed by these firms are covered in this very interactive and “hands-on” workshop. In this workshop the participants will acquire the knowledge and skills to analyses and accurately model business processes at the enterprise level as well as the detailed workflow level. Participants will learn the global standards for process mapping, current-state, future state, etc. They are easy to understand and can be applied to all aspects of business process innovation. These methods facilitate rigorous analysis, creative thinking and the development of better process which lead to improved business at every level including financially.

Who should attend?

Operations. Planning. Engineering. Business and Systems Analysts. Business Process Redesign Specialists. Project Leaders & Team Members. Quality Specialists. Process Owner.

Course Overview

Understanding Processes & Process Improvement. An introduction to processes

Types of processes. Identifying and naming processes. Defining process scope.

How to analyses the components of a process. Mapping and Modelling processes

Continuous Process Improvement (CPI) Readiness · Importance of process owners, company's vision, goals, mission, & values. Process Improvement Simulation.

Process Management Roles Process Owner Skills Assessment.

Tools for Process Improvement, Process Flow Concept & Example.

Process Worksheets Activity & Debriefing. Customer Requirements Example.

Validation Activity & Debriefing. Supplier Communications Overview.

Supplier Communication Activity & Debriefing Process Worksheet Updates

CPI In Practice. Process User Feedback Activity & Debriefing. Personal Action Plan.

Training Matrix Exercise, Process Problem Log, & Process Audit Exercise.

Process Measurement Overview. Measurement Steps 1 - 2. Measurement Steps 3 – 6.

Work Group Measurement Plans & exercise, Common Issues with Measurement.

Common Problem-Solving Pitfalls. APCIMAIR™ Model Overview. Identify process problems

Problem Solving Tools. 12 Problem Solving Tools. Teams formed to address process problems

Completely define the problem; debrief. Teams apply Model & Tools

Check in: Problem Solving Evaluation & Status. Continuation Exercise using worksheet and tools

CPI plan presentations. Continuation of Exercise using worksheet and tools Report Outs from teams. Update plans for processes worked Process Owner Confidence Rating

Review, discussion of perceived benefits and difficulties anticipated.

Learning Goals
By the end of this course you will be able to:
Objectively obtain the right information to build process models. Effectively apply best-practice process modelling techniques. Be able to analyses process performance. Confidently contribute to process improvement initiatives. Present process improvements to ensure stakeholder buy-in. Implement process improvements to achieve breakthrough results. Capture and map the details of an existing process using a model. Build an integrated model of a defined process showing its levels of detail. Identify business process improvement opportunities using a model.