Course Detail

Business Communication Skills Course Duration: 1 Week/s

Course Information

  • Course Price £4260 Plus VAT
  • Location UK Courses
  • Course Code BCS
  • Course Date 16 Mar - 20 Mar 2020

Course Objectives

The course will help the participants understand the critical elements of business communication skills. The participants will learn practical skills listed below that can readily be applied to their work environment and help them achieve their team

This course is founded on innovative business and psychology research projects that reveal what works and what doesn't work when we interact with each other. This course is a mini masterclass in communicating better and showing how to apply it to improve both written and verbal communication skills.

Who should attend?

Any Manager, Supervisor, Leader or Professional who needs to improve their competency in business communication.

Prerequisites

None

Course Overview

The Fundamentals of Business Communication.

  • Understanding the psychology of communication.

  • The fundamentals of business communication.

  • Understanding your psychological communication profile

  • Using Email effectively. Avoiding social media mistakes.


  • Interpersonal Communication Skills.
  • Significant barriers to effective communication and removing these barriers.

  • Attending skills in communication: the SOLER model.

  • Discovering active listening and effective questioning.

  • Communication is not all about body language.

  • Space wars: why proxemics matters.


  • Writing Business & Technical Reports.
  • Planning reports (resources, materials, formal/ informal, style).

  • Format and structure, structure, summaries, introductions, appendices.

  • Proofreading, typos, spelling, punctuation, grammar & readability.

  • Vocabulary, specialist terminology & avoiding jargon.

  • The proper use of bullet points, graphics, illustrations and submitting.


  • Excellence in Presenting
  • The importance of audience & overcoming bad speaking habits

  • The ten-step method for writing effective presentations

  • How to handle questions professionally

  • Avoiding PowerPoint mistakes

  • Dealing with ‘difficult’ people and issues in presenting


  • Learning Goals

    By the end of this Course, participants will be able to:
  • Describe communication barriers and how to overcome them

  • Write professional reports in a clear and concise way

  • Contribute to effective workplace communication at all levels

  • Differentiate between fact and fiction about business communication