Training for the Future


Managing Issues and Crisis in the Workplace Alternative Dispute Resolution

Course Code: MICW

Dates: 14 Oct - 19 Oct | 9 Dec - 13 Dec

Price: £2950 Plus VAT

Duration: 1 Week /s

Course Objectives

This workshop will provide all the critical tools to resolve problems of workplace issues and crisis. To analysis and assess complex work issues and to determine appropriate and effective intervention responses.

Who Should Attend?

Anyone from Trade Unions, Trade Associations, Managers, Directors, and anyone with supervisory responsibilities

Course Overview

  • Nature of Industrial Relations

  • A Psychological Contract

  • Conflict, Cooperation and Perspective

  • Analytical Framework

  • Negotiation Skills

  • Problems, Crisis and Conflict Management Theory

  • Collective Bargaining

  • Work Study

  • Intervention Options for Resolution

  • Conflict Styles, Issue Escalation and Problem resolution

  • Dispute Resolution

  • Mediation and Team Assessments- The Future of Resolution

  • Litigation versus Mediation

  • Assessing the reasons for adopting mediation

  • The benefits and challenges of implementing mediation

  • Globalisation

  • Case Studies


  • Course Materials

    Hand outs, Notes
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