Training for the Future


Emotional Intelligence and Effective team Management

Course Code: EIETM

Dates: 25 Feb - 01 Mar | 27 May - 31 May | 29 Jul - 02 Aug | 14 Oct - 18 Oct | 25 Nov - 29 Nov

Price: £2950 Plus VAT

Duration: 1 Week /s

Course Objective
As the pace and the dynamism of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set and the objective of this course is to successfully manage the constant challenges from customers and our business associates.
Participants will explore tools, techniques, skills and perceptions to perform their role and manage emotions with confidence and positive results.

Who should attend
Individuals who will benefit from this course include those who wish to accomplish Increased deliberateness in making decision, tempering negative responses to distressing situations and Improving conflict and communication skills

Course Overview
  • Introduction: Emotional Intelligence in the Workplace

  • Participant Challenges and Goals

  • The Five Competencies of Emotional Intelligence

  • Self-Awareness

  • Self-Regulation

  • Self-Motivation

  • Empathy

  • Effective Relationships

  • Applying the Competencies

  • Choice and Control Model

  • Outcome Thinking

  • Dealing with Individual Challenges

  • Action Plans: Develop an Action Plan


  • Learning Goal

  • An understanding of the importance of using Emotional Intelligence

  • The ability to create an environment for productive work relationships

  • A model to guide your responses to difficult and challenging situation



  • Course Materials
    Handouts, Materials

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