Course Objectives
As the pace and the dynamism of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set and the objective of this course is to successfully manage the constant challenges from customers and our business associates.

Participants will explore tools, techniques, skills and perceptions to perform their role and manage emotions with confidence and positive results.

Who Should Attend?
Individuals who will benefit from this course include those who wish to accomplish Increased deliberateness in making decision, tempering negative responses to distressing situations and Improving conflict and communication skills.

Prerequisite Courses
None

Course Overview